Patient Rights & Privacy

Our staff respects the dignity, comfort, and privacy of each patient and will treat you or your loved one with compassion, courtesy, and respect at all times. As a patient in a Promise Healthcare facility, each patient has the right to:

  • receive considerate, respectful care in a safe setting, free from abuse, harassment or neglect
  • receive medically appropriate and necessary care based solely on their clinical needs
  • make informed decisions about their medical treatment based on complete and understandable information from their physician

Promise Healthcare is committed to maintaining confidentiality and privacy of patient and other hospital information in accordance with legal and ethical standards, and as required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Information about a patient may be disclosed only as authorized by the patient, supported by a legitimate clinical or business purpose, or as otherwise permitted by law.

To view a copy of our Notice of Privacy Practices, click here.

A Guide to Patient Services which includes patient rights and responsibilities, can also be downloaded at each facility’s website, click here and select your Promise Location.